Bought appliances I told they be here Monday they weren't they said then Thursday and they weren't ...
Bought a washed and dryer there. Never again. Delivery team is the worst service. Bringing it into your house, they abuse the product. They drop the dryer on the floor outside in the garage. They made us purchase a gasline which cost 42 dollars. Never replaced it. We also had to purchase a 19 dollar dryer air duct hose that doesn't fit for the amount of space we have behind the dryer. They didn't put it in correctly. They also didn't install the water hose to the dryer for steam dryer because our shut off valve had small leak but left it for us to install. Never again go to that store. Supposedly I was going get a new dryer today cause complained about dropping the dryer. So they are replacing it. But never showed up on the timed they said that they were coming. So I had to cancel it. I had to go to work. I wish they come pick up all the product and get a full refund. So I could go someplace else.
Worst customer service! Sales staff was unable figure out how to use their own website! Then told me I needed to make calls to figure it out. I was there to make a purchase. Well you lost a sale due to your poor service.
I cancelled my order !!!
Outstanding service all around. In store and delivery. Will continue to recommend and will continue to purchase.
go someplace else you'll have better service
Tiny place. Gonna close down eventually.
Sears Hometown Store is a US Hardware Store based in Morris, Illinois. Sears Hometown Store is located at 721 West Bedford Road, Morris, IL 60450, USA.
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